Terms and Conditions

1. Agreement

These Terms are an agreement between you and Zain Growth Company ("StoreLens", "we", "us"), a limited liability company registered in the Kingdom of Saudi Arabia under commercial registration (unified number) 7054424721, VAT registration number 314811638500003. By creating an account or using StoreLens, you accept these Terms and our Privacy Policy. If you use StoreLens for a company, you confirm you may bind that company.

2. The service

StoreLens inspects online stores on Salla, Zid, Shopify and WooCommerce. It scores your store, compares it with competitors, ranks issues ("leaks"), gives steps to fix them, and drafts content. Features and limits depend on your plan, as shown on our pricing page.

We may improve, change or remove features. If we remove a core feature of a paid plan, we will tell you in advance.

3. Your account

• You must be 18 or older and give accurate information.
• Keep your login details safe. You are responsible for activity on your account.
• Add only stores you own or are authorised to manage. You may add competitors' public stores for comparison.
• Tell us at [support email] if you suspect unauthorised access.

4. Plans, billing and renewal

• Free plan: free of charge, with the limits shown on our pricing page.
• Paid plans (Pro and Growth) are billed monthly in advance in Saudi riyals and renew automatically each month until cancelled. Prices shown exclude 15% VAT, which is added at checkout and shown on your tax invoice.
• Partner plans are priced and invoiced under a separate order form.
• Upgrades take effect immediately. Downgrades take effect at the start of the next billing period.
• We may change prices with at least 30 days' notice. The new price applies from your next renewal after the notice period.
• If a payment fails, we may limit your account to Free plan features until it is paid.

5. Cancellation

You can cancel a paid plan at any time from your account settings or by writing to [support email]. Cancellation stops the next renewal. You keep paid features until the end of the billing period you have already paid for, and then your account moves to the Free plan. Cancelling does not delete your account. You can ask us to delete it separately.

6. Refunds

Payments are non-refundable, except in these two cases:

• Duplicate charge: if you are charged more than once for the same plan and period, we refund the extra charge in full.
• Shutdown: if we permanently discontinue StoreLens, we refund the unused part of any period you have prepaid, calculated per day.

We do not refund partial months, unused features or limits, downgrades, or periods where you did not use the service. To claim a refund under this section, write to [billing email] within 60 days of the charge. Approved refunds go back to the original payment method within [14] business days.

7. Acceptable use

You agree not to:

• Inspect or connect stores you are not authorised to manage, other than viewing competitors' public information.
• Copy, scrape, resell or reverse engineer StoreLens, or use it to build a competing product.
• Get around plan limits, re-inspection schedules or security controls.
• Use StoreLens or its drafts for anything unlawful, misleading or infringing, or that breaks Saudi advertising and e-commerce rules.
• Overload or disrupt our systems.

8. Your data and content

You own your store data and the content you create with StoreLens, including drafts once you use them. You give us permission to process your data to run and improve the service, as described in our Privacy Policy. We may use aggregated, anonymised data that does not identify you or your store to improve StoreLens.

9. AI-generated content

Drafts, summaries and chat answers are generated by AI and may contain mistakes. Review them before you use them. You are responsible for what you publish, including claims about your products. StoreLens never publishes to your store without your approval.

10. Third-party services

StoreLens connects to services we do not control, such as Salla, Zid, Shopify, WooCommerce, Google, Claude and ChatGPT. Their terms apply to your use of them, and we are not responsible for their availability or changes.

11. Partners and white-label

Partners (agencies and freelancers) may manage stores and send white-label reports under their own brand, under a separate partner agreement. Partners are responsible for having their clients' authorisation. StoreLens does not sell services to a Partner's clients and does not pass them to other agencies.

12. No guarantee of results

We tell you what we find and how to fix it. We do not guarantee more traffic, rankings, followers or sales. Search engines, social platforms and ad platforms change their rules, and results depend on many factors outside our control.

13. Availability

We work to keep StoreLens available, but we do not promise uninterrupted service. We may pause it for maintenance, preferably with notice.

14. Intellectual property

StoreLens, its software, design, inspection methods and brand belong to us or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use StoreLens during your subscription. If you send us feedback, we may use it without obligation to you.

15. Suspension and termination

You may stop using StoreLens and close your account at any time. We may suspend or close an account that breaks these Terms, puts the service or others at risk, or where the law requires it. Where reasonable, we will warn you first. Sections 6, 8, 12, 14, 16, 17 and 19 continue after termination.

16. Disclaimer

To the extent permitted by law, StoreLens is provided "as is" and "as available", without warranties of any kind beyond those stated in these Terms.

17. Limitation of liability

To the extent permitted by Saudi law, we are not liable for indirect or consequential losses, including lost profits, sales, data or goodwill. Our total liability for any claim relating to StoreLens is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

18. Changes to these Terms

We may update these Terms. We will post the new version here and, for significant changes, notify you at least 15 days before they take effect. If you keep using StoreLens after that, the new Terms apply. If you do not agree, cancel before they take effect.

19. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. We will try to resolve any dispute with you amicably first. If that fails within 30 days, the competent courts in Riyadh will have jurisdiction. If the Arabic and English versions differ, the Arabic version prevails.

20. Contact

Support: [support email]. Billing: [billing email]. Post: Zain Growth Company, King Fahd Branch Road, Al Olaya District, Riyadh 12212, Kingdom of Saudi Arabia.